Cancellation Policy

You can cancel through the Stripe customer portal connected to your subscription, or by emailing Big City at thebigcitybox@gmail.com. If you cannot find your Stripe portal link, email support and ask for cancellation help.

You may cancel your €9.99/month subscription anytime. You do not need to give a reason, and EarShot will not require a phone call or additional approval to cancel.

When you cancel, your paid access continues until the end of the current paid billing period. The subscription will not renew after that period. Cancelling does not remove feedback already delivered to you.

The first track review is free and does not require a credit card, so there is no subscription to cancel unless you later choose the paid monthly plan.

If you are an EU consumer, you may have a 14-day right to withdraw from a subscription purchase. Because EarShot provides digital human feedback, this right may be affected once you ask EarShot to begin the review work during the withdrawal period and the service has been fully performed. If you want to withdraw, email thebigcitybox@gmail.com within 14 days of subscribing so EarShot can review the status of any work already started or delivered.

For billing mistakes, duplicate charges, failed cancellations, or withdrawal requests, email thebigcitybox@gmail.com. EarShot will review the request fairly under applicable consumer law and the status of any feedback already provided.